1. #1
    Unregistered Guest

    Is IBM IT Help desk as a technical support associate job a BPO job? How job it is and will IT company will consider this as an Experience while applying?

    hi team
    i got a job in IBM IT Helpdesk as a technical support associate in ibm india pvt ltd and not in ibm daksh and i have gap of 5 years in between my 12th and b.sc now i completed my graduation and got into this job.My question is that these ibm people say that it is not a bpo job but it looks like a bpo job can u please tell me how the job is and will the experience count for me or not will i get a job in IT company or not will learning a course would be beneficial for me or not.can u please suggest me what to do to get a job in IT field

  2. #2
    Ravi dikshith is offline Senior Member
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    Nidadavole,Andhrapradesh
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    Re: Is IBM IT Help desk as a technical support associate job a BPO job? How job it is and will IT company will consider this as an Experience while applying?

    Hello dude!

    Even though they say it's not a B.P.O job but actually its a B.P.O job my friend.If you are not sure of that then try to verify it from your colleagues.

    But i think that will not be a problem for you because the companies will provide an opportunity to the candidates working in their B.P.O Company to jump into the core side.But if that should happen in your case.

    So try to learn courses like C,C++,JAVA or the ones that require for getting into the core side of IBM COMPANY.Don't worry and leave the job because the opportunities are very less in the outside world.So try to solve the situation with the help of your friends who are working with you.

    Coming to the experience,the b.p.o experience will be helpful for gaining b.p.o jobs only but in IBM if you continue to work then you may go to the core side.

    HOPE THE INFORMATION HELPED YOU AND ALL THE BEST.

  3. #3
    Unregistered Guest

    Re: Is IBM IT Help desk as a technical support associate job a BPO job? How job it is and will IT company will consider this as an Experience while applying?

    i have been placed in IBM india for the prof. of tech. support , if i want to shift towards the core side . .what should i do. . .n whn i'l b abl to try out for this??

  4. #4
    ektamishra is offline Junior Member
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    341

    Re: Is IBM IT Help desk as a technical support associate job a BPO job? How job it is and will IT company will consider this as an Experience while applying?

    This job cant be considered as proper IT job. It is more like a technical assist job.

    IBM IT help desk is voiced process job and you shall be engaged in attaining telephonic calls in the process.

    But it wont add up to your technical experience. You can get experience in IT help desk and switch to better companies for higher pay.

    So you can say, IT help desk is not a BPO job, but it is not a purely IT technical job aswell.

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